Streamlining the Patient Information Process

In the health care environment, protecting personal health information is crucial. Although the integration of electronic health records can assist, obtaining and recording patient information can still be cumbersome and time-consuming. As a result, there are a number of issues that usually occur:

Patients forgetting documents

Patients often forget hard-copy documents that are needed when they need to see a doctor or specialist. If the documents cannot be retrieved, this may result in the patient having to be rescheduled. 

Lag in administrative management

When the administrative team cannot verify patient insurance coverage or does not have the right documents available, the process takes a lot longer for the patient, which causes a backlog for the physician. Delays in patient registration are the first indication that there is a problem in the current infrastructure.

Lengthy office visits

When it is difficult to verify patient information or find documentation, the patient is forced to wait longer than anticipated. This causes frustration on the behalf of the patient, causes the physician to have a longer patient roster, and skews the timetables already established for seeing patients.

Higher patient and administrative costs

According to a study done by Health Affairs, medical providers spend nearly 12 percent of every dollar collected in patient revenue on "excessive administrative complexity."

How can this problem be alleviated?

Using software that alleviates liability while performing the tasks you need can save time and money. PracticeSense electronic patient forms increase productivity and provide instant eligibility verification while keeping PHI secure during the transition to an electronic medical record. Additional benefits of PracticeSense include:

  • Eligibility verification

PracticeSense is connected to more than 200 insurance companies for instant checks of benefit coverage and eligibility. With the click of a button, you can check on patients' coverage any time they visit the office.

  • Welcome email sender

A welcome email increases professionalism while adding a personal touch. Once an appointment is set, the patient receives a letter with a link to any forms that must be completed prior to the visit.

  • Track registration progress

All patients who receive forms are then tracked to make sure they have completed their documentation. Reminders are sent out, as are notifications when everything has been completed.

  • Customization

Every template you use can be customized to meet your needs. Any document can be tailored with fonts and styles that mirror the preferences of your office for continuity.

  • Electronic signatures

All patients have the option of using E-sign prior to their visit. Every transaction is compliant with the Health Insurance Portability and Accountability Act.

  • Confirmation page

The form submission confirmation page is tailored to offer a customized image and video that helps each patient become familiar with the office. This is good for a virtual tour.

These are just a few reasons why using PracticeSense elevates the standard of excellence in any health care setting. For more information on how this can be implemented into any medical office setting or facility, contact an associate at PracticeSense.

Topics: Electronic Patient Forms, Patient Communication, Medical Advancements

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